Hermes EV Solutions ("Hermes EV", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, protect and otherwise process information when you visit our website, submit an enquiry, request a test ride, book a service, contact us or use our services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1.Information We Collect
We collect information that you voluntarily provide and information generated when you use our website.
Personal Information
We only request information reasonably necessary for the relevant enquiry, service, booking or transaction.
When you visit our website, certain technical information may be collected automatically, including:
Automatically Collected Information
2.How We Use Information
We may use your information to:
We will process personal data for specified and legitimate purposes and in accordance with applicable law. The DPDP framework emphasizes clear notice and informed consent where consent is the applicable basis for processing.
3.Test Rides & Service Requests
If you request a test ride or service appointment, we may collect information required to arrange and manage the request.
This may include:
We may contact you to confirm availability, appointment details or additional information required to provide the requested service.
Submitting a request does not guarantee appointment availability.
4.Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Some cookies may be placed by third-party services used by the website.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where applicable, consent and cookie controls will be provided in accordance with applicable requirements.
5.Marketing Communications
If you provide your contact information for enquiries, product updates, offers, service reminders or other communications, Hermes may contact you regarding relevant products and services, subject to applicable law and your preferences.
Marketing communications may include:
You may request that we stop sending promotional communications at any time.
6.How We Share Information
Hermes does not sell or commercially trade your personal information as a standalone product.
We may share relevant information with trusted third parties where necessary to provide requested services or operate our business. These may include:
EV Manufacturers & Brands
For product enquiries, warranty support, service coordination or technical assistance.
Finance Partners
Where you request finance or EMI assistance, relevant information may be shared with the applicable finance provider, subject to its terms and privacy practices.
Service Providers
Technology, hosting, communication, analytics, payment, customer support and other service providers may process information on our behalf.
Legal & Regulatory Authorities
Information may be disclosed where required by law, legal process, regulatory requirements or to protect legitimate rights and interests.
We aim to share only information reasonably necessary for the relevant purpose.
7.Finance & EMI Information
If you request finance assistance, Hermes may collect and share relevant information required to facilitate your request with the applicable finance partner.
Finance applications are processed by the respective finance provider and remain subject to its eligibility requirements, terms, privacy policy and approval process.
Hermes does not guarantee loan approval, EMI eligibility, interest rates or finance approval timelines.
Customers should review the applicable finance provider's privacy notice and terms before submitting information for a finance application.
8.Third-Party Websites & Services
Our website may contain links or integrations to third-party platforms, including:
These third parties may collect or process information according to their own privacy policies.
Hermes EV Solutions is not responsible for the privacy practices, content, security or policies of third-party websites.
We recommend reviewing the relevant third party's privacy policy before submitting personal information.
9.Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Depending on the nature of the information and services involved, safeguards may include:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10.Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, fulfil legitimate business requirements, resolve disputes, maintain records or comply with applicable legal obligations.
When personal information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements and our internal practices.
Retention periods may vary depending on the type and purpose of the information.
11.Children's Privacy
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12.Your Privacy Rights
Subject to applicable law and its commencement and implementation, individuals may have rights relating to their personal data. These may include rights to:
The DPDP Rules, 2025 contemplate clear mechanisms for withdrawing consent and exercising applicable rights, with the process for withdrawal designed to be comparable in ease to giving consent.
To exercise an applicable privacy right, contact us using the details below.
13.Consent Withdrawal
Where we process your personal information based on consent, you may withdraw that consent subject to applicable law.
Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services or respond to specific requests where the information is necessary for that purpose.
14.Accuracy of Information
You are responsible for providing accurate, complete and current information when submitting forms or making enquiries.
If your information changes, please contact us so that applicable records can be updated.
Providing inaccurate or misleading information may affect our ability to respond to your request or provide services.
15.WhatsApp & Electronic Communications
If you choose to contact Hermes through WhatsApp, email, telephone, SMS or other communication channels, your information may be processed through the relevant communication provider.
Third-party communication platforms may have their own privacy policies and terms.
We recommend reviewing the applicable provider's privacy information when using these services.
16.Google Maps & Location Services
Our website may use mapping services to help visitors locate the Hermes EV Solutions showroom.
If you interact with an embedded map or related location service, the relevant third party may process technical or location-related information according to its own privacy policy.
17.Analytics
We may use analytics technologies to understand how visitors interact with our website. Analytics information may help us understand:
Analytics data may be aggregated or otherwise processed to improve our website and services.
18.Advertising & Remarketing
Where applicable, Hermes may use digital advertising and remarketing technologies to promote relevant products or services.
These technologies may use cookies, pixels or similar identifiers to understand website interactions and measure advertising performance.
Any such processing will be subject to applicable law and the relevant platform's privacy practices.
19.Data Breach & Security Incidents
If a personal data breach occurs, Hermes will take appropriate steps as required under applicable law.
Depending on the nature and applicable requirements, this may include investigating the incident, taking steps to contain or mitigate its impact and making required notifications to relevant persons or authorities.
20.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
The revised policy will be published on this page with an updated Last Updated date.
We encourage visitors to review this page periodically.
21.Applicable Law
This Privacy Policy is governed by applicable laws of India.
Personal data processing will be handled in accordance with applicable data protection requirements, including the Digital Personal Data Protection framework as and when the relevant provisions apply to Hermes and the processing concerned. The Government's November 2025 commencement notification phases the DPDP Act's provisions rather than bringing all provisions into force simultaneously.
22.Grievance & Privacy Contact
If you have a question, concern or complaint regarding your personal information or this Privacy Policy, please contact us.
Hermes EV Solutions
Address
Seaport Airport Road, Poyyachira,
Kakkanad, Kochi - 682037, Kerala, India
Privacy / Grievance Contact
Name: [Insert Responsible Person / Grievance Officer]
Email: [Insert Official Privacy Email]
Phone: [Insert Contact Number]
We will review privacy-related requests and respond in accordance with applicable law.
23.Important Privacy Notice
Please do not submit sensitive personal information through general enquiry forms unless specifically requested for a legitimate service or transaction.
Information submitted through the website may be processed to respond to your enquiry, provide requested services, facilitate bookings, coordinate service or finance requests and improve customer support.